Saturday, 31 October 2009

Shopping at Supercheap

Screenshot of the Supercheap website

I attempted to use Supercheap's delivery service and end up going to Supercheap more times a week than I would like. Below is pasted an email I sent them after my experience:

Dear Sirs, good day,

I'm writing this email to inform you that the delivery service that you have is not working - at all.

I have been shoppping in Supercheap for more than a year now re: all my provisions and housekeeping materials are bought from your good store. Recently I heard that you also have a delivery service so I decided to try and use it and I duly applied for a membership card. In order to save my time I decided to order via the delivery service and faxed an order to you (Both in Thai and English).

A few hours later a person calls me and says my membership card is only for wet stuff so I come down to your good shop for applying another card and I re-send my fax order.

An hour later a person calls me and says again there is a problem. I ask how many cards do I need to process my order? Reply comes that order will be processed.

Next day I receive half of the stores ordered, only food items. I also get delivered chicken feet instead of legs (drumsticks).

I drive down to Supercheap again and ask if I can change the chicken feet and why not the whole order was delivered? I get reply that balance will be delivered today although I say I could go and pick up all items myself as I'm already at your shop. Reply is, "no need, we will send it to you".

An hour later I'm called and told that delivery today is not possible. I ask that why did you promise delivery when it is not happening? Now I need to get into my car again and drive down to Supercheap to pick up the remaining items.

Another hour later I get another call from you and a person is telling me that items are being delivered. Rightly so I get another delivery but the whole order is not there, so I have to rush down Supercheap again to buy my remaining items (worth 7000THB).

In conclusion instead of one weekly trip to buy my housekeeping and provisions (this week worth 14000THB) I had to come down to Supercheap 3 times as I was hoping to get my order delivered with no visits at all.

Do you call this Customer service?

Oh well, I received no reply and suspect I will never receive any. I can only conclude that I can only order basic stuff but nothing elaborate - they will never deliver it even if I have written it down in Thai for the people to easily understand. I just wonder how the hotels and resorts deal with this, I suppose they just send stooges to do the shopping.

For me it is a bit different as I can't trust a service that don't deliver stuff when and what I want when I am working on a deadline or with pax onboard.

It might be Supercheap but definitely delivery service is not Supergood...

Their website

1 comment:

Admin - LK said...

Hi Jari - so the question is : "Is SUPERCHEAP...really "Supercheap" ?"

From the posting, I can say that their Customer Service is "excellent" for calling to inform that the order is going to be sent or not. But... delivery is another story.... LOL !

Anyway... I think you had a good "exercise" going to SuperCheap stores a few times this week. LOL ;p